Assertiveness at Work
The contemporary business world is fast-changing, performance –oriented and pressurising.
Key to avoiding burnout and succeeding is :
- being positive
- saying ‘no’ when appropriate
- setting boundaries, and
- balancing commitments assertively
In order to do this people need to stand up for themselves and express their needs, opinions and beliefs in a direct yet respectful manner.
This does not come naturally to most people. They either:
- shy away from asserting themselves and turn into a doormat, which has people walk all over them, or
- come across too strongly and aggressively, which can cause conflict and resentment.
Assertiveness at Work will help people manage high-stress or high-emotional encounters by developing the knowledge and skills to assert themselves effectively. It will help them understand the difficulties they face when communicating with others, when they are trying to impact on others or persuade them to see their point of view.
EXPECTED OUTCOMES:
- Impact on others in a self-confident manner
- Stand up for their rights without violating the rights of others
- Express their opinions and views in a firm yet respectful manner
- Make themselves heard
- Command attention
- More effectively deal with conflict and confrontation.
TARGET GROUP
All people who are in non-management positions. Different versions of the programme are available for learners from different NQF levels.
- Enquire about our versions of Assertiveness at Work specifically for supervisors and for managers, if this is a need.
DURATION
Two days.
GROUP SIZE
A maximum of sixteen learners per workshop to ensure individual attention and provide all an opportunity to participate fully.
